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Travel agency clerks/consultants promote and sell holiday and/or business travel products direct to the public, usually from a retail outlet.
Increasingly, the job has involved full knowledge of internet travel sources and working with holiday and travel sources around the globe, which is based on the internet.
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| Travel Agency Clerk - Normal Activities |
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UK |
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- Selling holiday and travel products to customers;
- Meeting sales targets as set out by the travel agency manager;
- Dealing with complicated customer itineraries;
- Handling customer orders and payments;
- Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;
- Undertaking general administration;
- Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts;
- Dealing with complaints;
- Using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network;
- Organising displays of promotional material.
Many graduates/applicants aiming towards branch management will start off in this role before moving up the ranks to the role of travel agency manager. Once management positions have been secured, many
will still occasionally perform the sales aspect of travel consultancy in order to 'keep their finger on the pulse.'
Travel consultants need to be outgoing and approachable, with excellent customer service skills. In-house training is common, from courses governed by the Association of British Travel Agents (ABTA) (e.g. travel insurance training) to specific software used by the company, for example specific travel booking management programs. |
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| Travel Agency Clerk - Industry Bodies |
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Association of British Travel Agents (ABTA)
68-71 Newman Street, London W1T 3AH
Tel: 020 7637 2444
www.abta.com/
Civil Aviation Authority (CAA)
CAA House, 45-59 Kingsway, London WC2B 6TE
Tel: 020 7379 7311
www.caa.co.uk
Institute of Travel and Tourism (ITT)
PO Box 217, Ware, Herts SG12 8WY
Tel: 0870 770 7960
www.itt.co.uk
People 1st for Hospitality, Leisure, Travel and Tourism
2nd Floor Armstrong House, 38 Market Square, Uxbridge, Middlesex UB8 1LH
Tel: 0870 060 2550
www.people1st.co.uk
The Tourism Society
Trinity Court, 34 West Street, Sutton, Surrey SM1 1SH
Tel: 020 8661 4636
www.tourismsociety.org
Travel and Tourism Company (TTC) Training
Chertsey House, 61 Chertsey Road, Woking, Surrey GU21 5BN
Tel: 01483 727321
www.ttctraining.co.uk
World Travel and Tourism Council (WTTC)
1-2 Queen Victoria Terrace, Sovereign Court, London E1W 3HA
Tel: 0870 727 9882
www.wttc.org |
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