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You are the first person that hotel guests see or talk to when they arrive or ring to make a booking.
As a hotel receptionist you therefore have an important job of making people feel welcome, being efficient and dealing professionally with enquiries face to face or by phone, fax or email.
In this work your tasks are likely to include welcoming guests as they arrive, allocating them a room and taking and passing on messages. You will probably also have to put together the guest's bill, take payment in cash, and by cheque or credit card and help guests with any special requests.
As a hotel receptionist you need to be welcoming, friendly and helpful, efficient and professional, well-organised and able to handle several tasks at once.
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| Receptionist - Hotel - Personal Profile |
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Global |
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Key personal Traits for this type fo career: |
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Desire To Help Others |
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Articulate & Literate |
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Good verbal, written and recording skills |
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Cross cultural, social and emotional interpersonal skills |
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Ability To Smile under pressure |
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Perseverance |
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Willing to work outside office hours |
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Patience and high tolerace levels |
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High level of Personal grooming |
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Interest in the hospitality industry |
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| Receptionist - Hotel Work - Training & Advancement |
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UK |
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It is estimated that there will be 400,000 new jobs in hospitality by 2008 - and there are plenty of opportunities for hotel receptionists.
With experience and qualifications, you could be promoted to jobs such as shift leader or supervisor, then on to head receptionist. You could also move to different areas of hotel work, such as behind the bar or in sales, personnel or accounts and then on to management.
Experienced Receptionists are always in demand and those with foreign language skills are highly sought after, particularly international chains based I n the UK and at major airports.
as behind the bar or in sales, personnel or accounts and then on to management.
Experienced Receptionists are always in demand and those with foreign language skills are highly sought after, particularly international chains based I n the UK and at major airports. |
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| Receptionist - Hotel Work - Salary/Wages Structure |
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Global |
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Commencing salary is around £12,000pa depending the location and size of the hotel – the larger the hotel group the more likely it will be that your salary will be graded by experience and length of service.
Hotels are open all hours, so someone is always needed to help the guests. Your hours could include days, evenings, nights, weekends and public holidays. There are plenty of opportunities for working part time. Reception areas are usually in the hotel entrance and are warm and pleasant. |
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